I ordered the cocktail glass and the hybrid pint glass. Stuck the inserts in the freezer after a quick wash and dry. That night I placed the cocktail glass in the stainless outer piece. It didn’t want to go all the way in. I put a big ball of ice in and some bourbon. Drank a couple of glasses and tried to remove insert. I pulled, wiggled, giggled and it would NOT come out. The next morning I tried soaping the contraption to no avail. I then sprayed olive oil around it. After about 15 minutes of not being able to separate the two I sent an email to customer service. They were AWESOME. Got right back with me with some follow-up questions. Got me a new set from the warehouse. Confirmed it was working correctly. Even threw in a free gift. How’s that for customer service? Thanks Elevated Craft. Thanks Josh.
Oh yeah, the dang glasses are awesome. Keeps drink cold. Ice doesn’t melt. No sweating on your table. Awesome products guys!