There were some unrelated shipping issues and their customer services team was unbelievable.... unbelievable in tracking down the UPS problem, keeping me informed and following up, thank you Josh. This was way beyond my expectations. Now that I have it my hands... the packaging, design and workmanship is exceptional. First.... I can hold it and my hands are not frozen. This meant I could shake it longer and I had those beautiful tiny ice crystals in my Martini. The measuring capability saves time and eliminates guessing. Great gift idea for family and friends. Hight recommend the Hybrid Cocktail Bundle