Refund policy


Replacement Parts 

Did the garbage disposal chew up and destroy a gasket? If you do not see the part listed in the Replacement Parts section on our site, just shoot us an email and we will work with you. Our mission is to keep you shakin’ and spreading the love!  Just email Support@ElevatedCraft.com. 

Warranty

Elevated Craft products have been designed to last decades when properly cared for but manufacturing defects do sometimes happen. If you have an issue that you believe is a manufacturer defect, please email us and include photos or videos so we can make it right and replace the defective part. We will be in contact within one business day. Support@elevatedcraft.com

This warranty is void if our products are used for commercial purposes or damaged during abnormal use. Our Warranty is only good for product replacement and does not warrant a refund of any type. ELEVATED CRAFT LLC's obligation in the event of a defective product is to repair or replace the defective part or product with a comparable part or product at ELEVATED CRAFT LLC's discretion. Damage resulting from normal wear and tear is not covered (example: gaskets needing to be replaced due to age or use). Damage from improper use is not covered. Damage to paint, print or finish is not covered. Our warranty covers the primary functionality of the product as a whole. Primary functionality such as Cocktail Shaker or Drinking Vessel.

Warranty Exceptions

The following are not covered by our warranty, but not limited to:

  • Dents, scratches, and other conditions to the product that occur over time are considered normal wear and tear.

  • Wear and tear on colored surfaces, laser etched or graphics that fade, flake or otherwise become removed. 

  • Broken glass that is damaged as a result of improper care, handling, and/or storage.

  • Accidental damage (like a dropped product).

  • Misuse, abusive use, or intentional damage to the product.

  • Gaskets needing to be replaced due to loss, age, or misuse.

  • Deterioration of the product arising under exposure to bleach, chlorine or other harsh chemicals. 

  • Damage from dishwashers.

  • Lost or stolen product. 

  • Parts or products that have been disposed of or lost. 

  • All incidental or consequential damages that result from user mishandling or other than its intended use in a typical household capacity.

  • Damaged packaging.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If damage occurred prior to or during shipping, please submit photos of the original shipping box, shaker packaging and the damage to the shaker no later than three days after receiving your order.

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at Support@ElevatedCraft.com. If your return is accepted, we’ll send you instructions for how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We can not refund any shipping fees that may have applied to your original order.

For US-based customers, we'll send you a return label (via email) you can use for the return. Please be advised that Elevated Craft is not responsible for providing a physical return label: the customer must print the provided label.

International customers are ineligible to receive free return label. A return label with tracking must be provided from customers returning orders from outside of the US.

If returning part of a collection, the other products in the collection will not be discounted and the refund of returned products will be priced outside of collection pricing.

All returns must be from verified ElevatedCraft.com orders. Elevated Craft does not offer returns on items purchased outside of ElevatedCraft.com.

Custom engraved products cannot be returned and are non-refundable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.