Replacement Parts 

Did the garbage disposal chew up and destroy a gasket? If you do not see the part listed in the Replacement Parts section on our site, just shoot us an email and we will work with you. Our mission is to keep you shakin’ and spreading the love!  Just email Support@ElevatedCraft.com. 

Warranty

Elevated Craft products have been designed to last decades when properly cared for but manufacturing defects do sometimes happen. If you have an issue that you believe is a manufacturer defect, please email us and include photos or videos so we can make it right and replace the defective part. We will be in contact within one business day. Support@elevatedcraft.com

This warranty is void if our products are used for commercial purposes or damaged during abnormal use. Our Warranty is only good for product replacement and does not warrant a refund of any type. ELEVATED CRAFT LLC's obligation in the event of a defective product is to repair or replace the defective part or product with a comparable part or product at ELEVATED CRAFT LLC's discretion. Damage resulting from normal wear and tear is not covered (example: gaskets needing to be replaced due to age or use). Damage from improper use is not covered. Damage to paint, print or finish is not covered. Our warranty covers the primary functionality of the product as a whole. Primary functionality such as Cocktail Shaker or Drinking Vessel. This warranty does not limit any non-waivable rights you may have under applicable consumer protection laws.

Warranty Exceptions

The following are not covered by our warranty, but not limited to:

• Dents, scratches, and other conditions to the product that occur over time are considered normal wear and tear.

• Wear and tear on colored surfaces, laser etched or graphics that fade, flake or otherwise become removed. 

• Broken glass that is damaged as a result of improper care, handling, and/or storage.

• Accidental damage (like a dropped product).

• Misuse, abusive use, or intentional damage to the product.

• Gaskets needing to be replaced due to loss, age, or misuse.

• Deterioration of the product arising under exposure to bleach, chlorine or other harsh chemicals. 

• Damage from dishwashers.

• Lost or stolen product. 

• Parts or products that have been disposed of or lost. 

• All incidental or consequential damages that result from user mishandling or other than its intended use in a typical household capacity.

• Damaged packaging.
  

This warranty does not limit any non-waivable rights you may have under applicable consumer protection laws.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If damage occurred prior to or during shipping, please submit photos of the original shipping box, shaker packaging and the damage to the shaker no later than three days after receiving your order.

EU Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you may use the electronic withdrawal form linked in our website footer or contact us at Support@ElevatedCraft.com with a clear statement that you wish to withdraw from your purchase. If you use the electronic withdrawal form, you will be asked to provide your name, email address, and order number, and you will receive an automatic confirmation email after submission.

If you validly withdraw from your purchase within the applicable withdrawal period, we will refund the payments we received from you for the goods subject to the withdrawal, including standard delivery costs where required by applicable law.
 We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever occurs first.

You must send the goods back to us without undue delay and no later than 14 days from the day on which you notify us of your withdrawal. Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods.

You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Custom engraved, personalized, or made-to-order products are not eligible for return or withdrawal except where required by applicable law.

This EU right of withdrawal is separate from any voluntary return, refund, warranty, or replacement policy we may offer.

Returns 

We have a 30-day voluntary return policy, which means you have 30 days after receiving your item to request a return. This voluntary return policy is separate from any statutory rights you may have under applicable consumer protection laws, including the EU right of withdrawal described above.

To start a voluntary return, you can contact us at Support@ElevatedCraft.com. If your voluntary return is accepted, we’ll send you instructions for how and where to send your package. Items sent back to us without first requesting a return or exercising a valid statutory withdrawal right will not be accepted. Except where required by applicable law, we cannot refund any shipping fees that may have applied to your original order.

For US-based customers, we'll send you a return label via email that you can use for the return. Please be advised that Elevated Craft is not responsible for providing a physical return label: the customer must print the provided label.

International customers are responsible for purchasing and providing a return label with tracking, unless otherwise required by applicable law.

If returning part of a collection, the other products in the collection will not be discounted and the refund of returned products will be priced outside of collection pricing.

All voluntary returns must be from verified ElevatedCraft.com orders. Elevated Craft does not offer voluntary returns on items purchased outside of ElevatedCraft.com.

Custom engraved products cannot be returned and are non-refundable, except where required by applicable law.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.